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RETURNS

Items are made to a high standard and quality checked before they are posted. Please read the Returns Policy below.

RETURNS POLICY

If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition within 14 days of order receipt for a refund. Before returning your item, please send an email to info@cyprienjewellery.com with your order number. 

For gift purchases, items can be sent back within 28 days for exchange and/or gift certificate. 

Faulty items can be returned 30 days after purchase for exchange/repair. After the 30 days, a small fee will be charged for repair and reconditioning.  

 

- Please note -

Personalised, engraved and made to order pieces cannot be returned. 

We regret that in compliance with the current UK Health and Hygiene regulations, we cannot accept the return of pierced items such as earrings or piercings. This does not affect your statutory rights.

Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. Once received, we will be happy to refund/ exchange the item to your chosen product(s). 

Goods will only be accepted for a full refund (shipping costs not included) if the customer cancels the order in writing within 14 days of the order date. 


The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. 

The cost of returning the item to Cyprien Jewellery is your responsibility.